Frequently Asked Questions (FAQ)

Do you have a showroom?

We do not have our own public showroom but Gillmore products can be seen in a small number of design stores and furniture shops across the UK.
Alternatively by special appointment you are welcome to visit our warehouse premises in South Devon, UK to view any stock item.

Can I see an example of the finish?

Pocket sized sample swatches of individual wood, metal, stone, glass or fabric finishes can be supplied free of charge within 48 hours.  Please contact us by email us or call 01803 665362 with your full address and details of the exact finish you require.

Can Gillmore products be made to a special size or colour?

We sell from stock as opposed to manufacture to order so we are unable to customise our products. However for specifiers to the hospitality industry and other volume orientated trade buyers, we do offer a bespoke design and supply service provided order quantities per design are in excess of 20 units.

How long does delivery take?

For stock items standard delivery time takes between 7 and 21 days depending on the product size. For furniture information please refer to the product delivery times.

I have an important delivery deadline, how do I know what products can be delivered by that date?

For stock items we can usually accommodate even the most demanding delivery deadlines with our express delivery service, please contact us to discuss your requirements by email us or call 01803 665362 before placing your order.

If an item is out of stock, how long does delivery take?

When possible estimated availability dates for non stock items are listed. If not please contact us to discuss your requirements by email or call 01803 665362.

Can I buy items which are out of stock?

Yes - These items can be ordered as normal. Your card details will be taken, however, payment will only be debited from your account 21 days prior to delivery.

How secure is my credit card payment?

All card payment transactions are processed through the Opayo (formerly known as SagePay) payment gateway which achieves the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) as verified by Security Metrics. Full card information is never displayed to any individual at Gillmore or Opayo as data transmission is done using 128-bit SSL encrypted certificates. So you can be completely secure in the knowledge that nothing can be examined, used or modified by any third parties. This is also true for additional payment methods including PayPal and Klarna.

Do you offer discounts?

Special offers are available in the following ways:

• Sale Items : Discounted selling prices on selected products (depending on stock) throughout the year.
• Seconds : Huge clearance discounts are frequently offered on factory seconds and ex-display pieces.

I have seen your products on other websites?

Yes, as a successful design and wholesale business we supply many leading online retailers, some of who prefer to market our designs without the Gillmore branding or product names.

How can I apply for a trade account?

Professional buyers must tick the ‘Are you a Trade Customer?’ option when registering your company details on the website. Following registration your trade status will be verified. The verification process can take up to 48 hours so if you are applying for a trade account and have a very urgent order we recommend you call a member of the Gillmore sales team on 01803 665362. Apply for a Trade Account online

How will I know to be at home to receive the delivery?

With the exception of small items delivered by courier, every delivery will be booked in advance so you will know what day and time to expect your delivery. If you are not in to receive a courier delivery the driver will issue a card through your letterbox with a number to call to arrange a re-delivery. Please note if you are not in to receive the arranged re-delivery your order is likely to be returned to us and any subsequent re-delivery costs will be charged.

Does someone need to sign for my delivery?

Yes, all orders need to be signed for otherwise they can not be delivered.

Can you deliver to a different address other than the billing address?

Yes, if you are placing an order online or over the phone, you can add a different delivery address to the billing address.

Does the delivery driver assemble the furniture?

No. Our standard delivery is conducted by one person (the driver) who will carry your order to the entrance of your specified delivery address. Please refer to Delivery and Assembly information for further details.

Can I have another copy of the assembly instructions?

Yes. Assembly instructions are available online for each product and can be downloaded as a PDF. Alternatively, please email us with the product code and we can email you a PDF copy of the assembly instructions.

I am having difficulties assembling a product

Please call us during office hours where advice can be given by a member of our team who has first hand assembly experience of the product in question.

A component is missing

Please email us with the product code and component or hardware part number as listed in the assembly instructions.  Most items can be posted to you within 48 hours.

How do I care for my product? 

For a complete list of detailed instructions to care for all the available finishes of our furniture, please refer to our Care Instructions page.